Bright Spark Electric ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brightsparkelectric.icu or use our services. Please read this policy carefully. By using the site or submitting your information, you consent to the practices described.
1. Information We Collect
We may collect personal information that you voluntarily provide when you fill out a form, request a quote, book an appointment, or contact us. This includes:
- Contact details: first and last name, email address, phone number.
- Service information: service address, ZIP code, description of your electrical project.
- Appointment preferences: preferred date and time for service.
We also automatically collect certain non‑personal data when you access the site, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This is done via cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
We use the collected information for the following purposes:
- To schedule and provide electrical services, estimates, and consultations.
- To communicate with you about your appointment, service updates, or follow‑ups.
- To send administrative emails such as confirmations, reminders, or safety notices.
- To improve our website, services, and customer experience.
- To comply with legal obligations and enforce our terms of service.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your data only in the following situations:
- Service providers: With trusted third parties who assist us in operating our business (e.g., scheduling software, email services), provided they agree to keep your information confidential.
- Legal requirements: If required by law, subpoena, or governmental regulation to protect our rights, safety, or property.
- Business transfers: In connection with a merger, sale, or transfer of company assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to analyze website traffic, remember your preferences, and improve site performance. You can manage cookie preferences through your browser settings. For more details, review our Cookie Policy. By continuing to browse our site, you agree to our use of cookies unless you disable them.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Appointment and contact records may be kept for business and tax purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, as well as to restrict or object to certain processing. To exercise these rights, please contact us at [email protected] or call (512) 904-7823. We will respond within a reasonable timeframe as required by applicable law.
8. Third‑Party Links
Our website may contain links to external sites (e.g., Google Maps). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We recommend reviewing this policy periodically to stay informed of how we protect your privacy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Bright Spark Electric
3847 S Lamar Blvd, Suite 200
Austin, TX 78704
Phone: (512) 904-7823
Email: [email protected]